---
title: How to Revoke Learning Records on TRAK
description: This article will guide you through which learning records can be revoked, what happens when a record is revoked, and how to initiate a revoke request.
---

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# How to Revoke Learning Records on TRAK

## This article will guide you through which learning records can be revoked, what happens when a record is revoked, and how to initiate a revoke request.

### What's covered

[Which Learning Records Can Be Revoked?](https://knowledgebase.traklms.com/knowledge/revoke#what-can-be-revoked)

[What Happens When a Learning Record is Revoked?](https://knowledgebase.traklms.com/knowledge/revoke#what-happens-when-a-learning-record-is-revoked)

[How to Revoke a Learning Record](https://knowledgebase.traklms.com/knowledge/revoke#how-to-revoke-a-learning-record)

### **Which Learning Records Can Be Revoked?**

The following **verbs** can be revoked:

- PASS
- COMPLETE
- FAIL
- CREDIT

**TIP!** You can revoke learning records associated with **Instructor-Led Training (ILT) sessions, learning resources, and certificates.**

To revoke **eligibility** or a **certificate** **achievements**, you must revoke one of the learning records that contributed to the eligibility or achievement. Once revoked, the system will automatically adjust the status accordingly.

#### **Examples of Learning Records That Can Be Revoked**

- A user passes, completes, or fails a elearning module.
- An admin credits someone on a course or a certificate.
- An admin bulk uploads learning records.

#### **Examples of Learning Records That Cannot Be Revoked**

 Any learning records that have been awarded by the system via conditions. 

- A user becomes eligible for a learning resource after meeting all conditions.
- A user achieves a certificate upon completing a learning plan.

### **What Happens When a Learning Record is Revoked?**

#### **For Learning Resources (eLearning or ILT):**

- The revoked learning record will no longer appear in:
  
    - Learner's Dashboard
    - Learner's Learning resource page
    - Learner's profile page
    - Gap report
    - Learner's Learning plan page
- If the revoked learning record was a condition for a learning resource:
  
    - The user will no longer be able to launch the eLearning module.
    - The user will not be able to enroll in any ILT session requiring that learning record.
- If the revoked learning record contributed to a certificate, the certificate will also be revoked and will no longer appear in the user's profile.
- If the revoked learning record was part of a completed section in a learning plan, the section will no longer appear as completed in the gap report.
- Revoked learning records will still appear in data extracts.

### **How to Revoke a Learning Record**

**Note:** Currently, only Blue Flag developers can process bulk revokes for learning records. In the future, revoke will be possible via the Learning Record Management page.

#### **Steps to Request a Bulk Revoke:**

1. Download the relevant learning records via the **Learning History Export** on the Analytics page.
2. Copy and paste the columns with the relevant values in the following order into a new .csv file:
   
     - **SUBJECT\_UUID** (Column S: learning\_record\_subject\_id)
     - **SUBJECT\_TYPE** (Value: "USER")
     - **VERB** (Column G: verb\_type)
     - **DATE** (Column H: learning\_record\_timestamp)
     - **TARGET\_UUID** (Column T: learning\_record\_target\_id)
     - **TARGET\_TYPE** (Value: "COURSE" or "CERTIFICATE")
     - **REVOKE** (Value: "TRUE" to revoke, "FALSE" if not revoked)
     - **COUNT** (Value: "0")
3. Submit the formatted file to Blue Flag for processing.

For further assistance, please contact the TRAK support team via our Monday.com form.

Example of a [bulk revoke file](https://docs.google.com/spreadsheets/d/1nm0dgT32QIjkvBCAidKotqMaPn8le8MR-g0eEUA_jJA/edit?usp=sharing).<https://docs.google.com/spreadsheets/d/1nm0dgT32QIjkvBCAidKotqMaPn8le8MR-g0eEUA_jJA/edit?usp=sharing>

 

- [Learning Plan](https://knowledgebase.traklms.com/knowledge/learning-plan?hsLang=en)
- [Learning Resource](https://knowledgebase.traklms.com/knowledge/learning-resource?hsLang=en)
- [Certificates](https://knowledgebase.traklms.com/knowledge/certificates?hsLang=en)
- [Content Management](https://knowledgebase.traklms.com/knowledge/content-management?hsLang=en)
- [User Data](https://knowledgebase.traklms.com/knowledge/user-data?hsLang=en)
- [Site Administration](https://knowledgebase.traklms.com/knowledge/site-administration?hsLang=en)
- [Frequently Asked Questions](https://knowledgebase.traklms.com/knowledge/frequently-asked-questions?hsLang=en)
- [Known Issues](https://knowledgebase.traklms.com/knowledge/known-issues?hsLang=en)

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