Is certification status in real time or is there a delay?
Can TRAK award a certificate to a small section of a Learning Plan?
If I make a change to the Learning Plan, will the certificate get revoked?
How can I download a Certificate
What is editable in a Certificate?
Is certification status in real time or is there a delay?
Certificates are awarded to Learners immediately after they have completed all training that meets the requirements.
Can TRAK award a certificate to a small section of a Learning Plan?
Yes, TRAK can award a certificate to either a section within a Learning Plan or to the full Learning Plan. This is chosen in the last option when creating the Certificate.
If I make a change to the Learning Plan, will the certificate get revoked?
No, once a certificate is awarded, TRAK currently does not revoke the certificate if a new Learning Resource is added or removed from the Learning Plan
How can I download a Certificate
There are two ways to download your certificate:
- An email will be sent to the Learner with a link to download the certificate once they have completed all prerequisites.
Please note: The email will be sent from no-reply@ontrak.app. Please check your spam or that your IT department has not marked the email address as spam account if the certificate does not appear in your inbox. - Navigate to your profile page and down to the "My Certificates" section. Select the button "Generate" and wait until the button changes from "Loading" to "Download PDF". A new window will pop up to download the PDF
What is editable in a Certificate?
The only parts that can be edited in a certificate are:
- the title of the certificate (in the image below, this is the "A Sample Certificate Title III)
- the colour of the copy (in the image below, the parts in purple which is the name of the learner and the certificate title)
All other parts of the certificate are automatically generated including the name of the learner and the date of the certification.
Font and font size are not editable.